General Conditions

Timing of events

The training courses generally take place from 9:00 AM to 5:30 PM. The KM Briefing takes place from 2:00 PM to 5:30 PM. Should a different schedule apply to an event, this will be announced separately in the relevant invitations.


Preparations for our events are made in advance, resulting in the occasional need to change dates, venues, or guest speakers. We appreciate your understanding and will inform you about any changes in a timely manner


In order to provide the best possible training, we will limit the number of participants in our training courses. Registrations are accepted in the order received. Cancellations in case of an insufficient number of participants will be communicated in a timely manner

Cancellation Policy

There is a cancellation fee of 70% of the attendance fee if a booking is canceled. Cancellations within 3 days of the commencement of training are billed at 100% of the attendance fee.

In case a trainer is unable to participate, we will do our best to find a solution through a shift in lectures or a replacement of the trainer. If this is not possible, the canceled lectures will be given at another day during the course or otherwise within the following month. In any of these extraordinary circumstances, the participants‘ costs (e.g. travel expenses) will not be paid by the KM Academy.


For registration please simply send an email to and we´ll provide you with advice and all required formalities.

KM Certification Course

The upcoming online KM Certification Course, 9–13 November 2020 (English), is open for registration.

Agenda Knowledge

Download the 3rd edition of the global Agenda Knowledge for Development.